Testimonials From Our Customers
(thank you for the kind words)
SALES DEPT
2008 Jeep Wrangler:
Tom,
Thanks again for your help in the purchase of the Jeep. We had a good drive home on Saturday other than battling some rain from Crystal River to west of Tallahassee. Fortunately, we stopped in time to put the hard top back on before the rain started. You made the process very easy for buyers from out of town. We really appreciated being able to get in and out with the vehicle in less than an hour (including a test drive). We would definitely recommend you to others looking for a new or slightly used vehicle.
Toby Schneider
P.S. Thank Rich for the restaurant recommendation. The seafood was great and there was beautiful view on the water. 8/18/09
2009 Nisson Murano SL:
Ron and Tom -I just wanted to drop you both a quick line to thank you for the pleasant car buying experience I had this past weekend. I had been looking for quite a while and couldn't make a sound decision because of all the pressure I had felt when dealing with the large corporate owned dealerships. From the moment I walked onto the lot and was greeted with a warm hello and treated as a real person, I knew I had come to the right place. The no pressure environment allowed me to think clearly about what I really wanted and make a sound decision. And with the hassle free, on the spot financing, I didn't have to lift a finger. I would recommend Karl Flammer Ford to anyone who is looking for a car. I have already told my neighbors and co-workers about my wonderful experience. It is nice to know that there are still personally owned dealerships around that care about their customers and the service that they provide, not just about making a sale. I drove away feeling as though I got a great deal on a car that I truly wanted and will enjoy for years to come. And to think that I dreaded shopping for a new car, who knew it could be so pleasant! I'm going to have to stop by just to say hello, I felt like I got to know everyone on a personal level. - Thank you!! Jeanne K.
2009 Escape: I purchased a 2008 Ford Escape from Karl Flammer Ford and I've had it for about six months now. During my search for a new car I considered several other mid-size SUVs, but the Escape had the classic look I wanted and a price tag that was unbeatable. A month after I bought my Escape, my best friend purchased one for herself. It is the perfect size and it drives nicely. I couldn't be happier with my decision. - Erica
2005 Mustang GT: I just wanted to say thank you to you and your staff for the way they treated us on Friday night. Everyone was extremely helpful and courteous. My son could not be happier with his new car. He made it back to Camp Lejeune on Saturday evening safe and sound. Thanks again to all who helped make this a wonderful buying experience. - John D.
2010 Fusion: It was a pleasure doing business with you and the Karl Flammer group. I want to pass along that I really enjoyed working with Ron Carter as well as Judy at the front desk. They went over the top to ensure that our experience was a good one and should be congratulated for it. Thanks again and I will be recommending you to others that are in the market for a car. - Brian 2002 VW Beetle: Thank you again for your efforts and outstanding customer service. - David
2006 Fusion: This was my first "hassle free" car buying experience. I've walked out of car show rooms yelling "Bait and Switch" at the top of my lungs before because buying a new car was always a war. I had my finger on the trigger just waiting for the surprise that never came. Gabe's calm disposition, along with his concern that all our questions were answered fully , along with Steve's loan paper work that was ready to go and accurate the first time has made me rethink car buying which I put off in the past as one of lifes most unpleasent experiences. Thanks again! - Gerald & Lucy D.
2007 Mustang: Karl Flammer Ford bent over backwards to provide the Mustang I wanted with the features I wanted and the budget I needed. Neal Kaiser was my salesman and he did an outstanding job! - James D.
SERVICE DEPT
* On 08/13/09, I was promptly met in the Service area & introduced to Mike Palermo. He had an attention to detail & handled my truck w/care (this speaks volumes about the dealership)! Mike went to the Parts Center & within 10 mins I had an estimated repair. While at the Parts Center, I spoke w/Clint Brandl. I found Clint to be both professional & knowledgeable. Before I finished my coffee, (10 mins), I was back on the road. I was stunned! I am writing this letter to let you know how impressed I was with your Service Team. They respect you, your vehicle, your time & expense. My Service visit was a VERY impressive & pleasant experience! - Kent K.
* I had my Taurus serviced at your dealership and wanted to tell you I was very pleased with the help Mike Palermo gave me. It took three trips to get the repair done but Mike did his best to see it was done right and, so far, I've had no problems. Mike wasn't my usual service rep but took over and listened to what I thought was wrong and made it right. I will ask for Mike again when I need help and will be back because he cared so much. Thank you. - Dennis T.
* Your service adviser Mike Palermo is an asset to your company. - R.B
* We would definitely recommend Karl Flammer Ford as the place to buy a vehicle.The service on our vehicle was well taken care of. With Mike Palermo & Robert Bender as the Service Advisers, they make you want to return to the dealership for service. They are both pleasant & very professional. - G.R
* Just a quick note, your service department is not just great they are outstanding. Robert Bender is just an outstanding service writer and I did not catch the name but the mechanic was just great, he explained what he had done on the truck and was very friendly. This is type of customer service is hard to find but at Flammer it is the norm. - Thanks again the Miller's
* Mike Palermo is the BEST Service Advisor! He is very knowledgeable and professional. He explained everything done to my car, listened to my concerns and addressed each one. He takes time for his customers and never seems rushed or bothered to help us. Mike is a pleasure to work with. - Larry J.
* Karl Flammer Ford has always treated me with utmost professionalism. Kudos for Rob Bender! Five Stars-Good Job! - Gerald C.
